Description
Learn how to streamline consult workflows with a focus on efficiency, teamwork, and accurate record-keeping. Our discussions on ethical and legal responsibilities will ensure you stay informed and compliant, while case study analyses will help sharpen your problem-solving skills.
This workshop is about transforming your approach to veterinary nursing consults and boost job satisfaction by enhancing your skills, which in turn can lead to improved client relationships and increased clinic revenue. Engage in Q&A sessions, connect with peers, and leave with actionable insights and tools to enhance your practice.
Key Skills:
- Master essential communication techniques to effectively gather patient histories, explain findings, and educate clients, leading to stronger client relationships and improved consultation outcomes.
- Enhance practical skills in veterinary nursing consults, through hands-on role-playing scenarios that build confidence and real-world competence.
- Optimise consult workflows by focusing on efficiency, teamwork, and precise record-keeping, while ensuring a thorough understanding of ethical and legal responsibilities to elevate both job satisfaction and clinic performance.
Speaker Biography
Wendy Jarnet
RVNS, BVN, VTS (SAIM), Dip. FN (ISFM), GDTE GCertBusv
Wendy Jarnet is a Registered Veterinary Nurse Specialist and Veterinary Technician Specialist in Small Animal Internal Medicine. She is the creator of The Free-range Vet Nurse, a Senior Lecturer at Otago Polytech in the School of Animal Health, an executive committee member for the New Zealand Veterinary Nursing Association (NZVNA), and a trust board member for Healthy Pets New Zealand.
Since beginning her career in 2008, Wendy has worked in various roles, including veterinary receptionist, head veterinary nurse, lead consulting nurse, clinical coach, large animal vet tech, and specialist veterinary nurse. She has gained diverse experience in companion animal first opinion practices, mixed practice, emergency vet hospitals, and specialist referral hospitals across New Zealand. Wendy has also volunteered for desexing charities in NZ and at Te Aru Manu vet clinic in Rarotonga. In 2015, she was awarded New Zealand Vet Nurse of the Year. Wendy has also contributed to the veterinary nursing literature, with published articles in both the NZ Vet Nursing Journal and the UK Vet Nurse journal.
Wendy holds a VTS in Small Animal Internal Medicine from the Academy of Internal Medicine for Veterinary Technicians in the USA, a Bachelor of Veterinary Nursing, a Graduate Diploma in Tertiary Education, a Graduate Certificate in Business, a Certificate in Rural Animal Technology, and a Diploma in Feline Nursing from the International Society of Feline Medicine (ISFM). She is also RECOVER CPR Certified.
She has shared her knowledge at several conferences, including the NZVNA conference in 2019, where her presentation on “Anxiety and the Vet Nurse” was voted the “favourite session”. During the pandemic in 2020, she facilitated online webinars with the NZVNA to ensure access to continuous professional development for allied veterinary professionals.
Wendy actively keeps up to date with innovative approaches to improving the veterinary profession, staying informed and enthusiastic about new research, particularly in internal medicine, oncology, low stress handling and vet nursing consults. She applies this knowledge in her work and presentations to vets and nurses.
Outside of work, Wendy is a martial arts instructor. She enjoys spending time with her family and friends, traveling, and exploring new places.
Value to your practice
This in-person workshop on veterinary nursing consults delivers value to your business by enhancing both the operational efficiency and client relations within your clinic. By equipping your team with advanced communication techniques, your staff will be better prepared to gather patient histories, explain findings, and educate clients effectively. This improvement fosters greater client trust and satisfaction, which can lead to increased client retention and referrals. The hands-on experience with various vet nursing consults, expands your team’s skill set, allowing your clinic to offer a broader range of services. This capability not only enhances the quality of care but also opens opportunities for additional revenue streams as you cater to more complex client needs.
Streamlining consult workflows with a focus on efficiency, teamwork, and precise record-keeping enhances overall clinic productivity and compliance, reducing administrative burdens and minimising errors. The workshop also emphasises ethical and legal responsibilities, which helps maintain high standards and mitigate risks. Additionally, by boosting the autonomy and job satisfaction of your veterinary nurses, the workshop contributes to a more motivated and engaged team. This increased job satisfaction can reduce turnover rates and improve team morale, leading to a more cohesive and effective practice. Overall, the skills and insights gained from this workshop drive better client outcomes, expand service offerings, and contribute to the long-term success and profitability of your clinic.
Event Details
Date: September 26, 2025
End time: 17:00
Venue: Kahuvet Education Centre, Wiri, Auckland
Coordinates: -37.004418, 174.866307
Directions: 23 Ash Road, Wiri, Auckland 2104
